Palacio de Santa Inés

Hotel overall was very good and in an excellent location in the heart of the Albaicin region. Staff were very friendly and helpful. Room was clean, fresh linen and towels every day. Air conditioning very effective. Bed very comfortable enabling excellent sleep . Our trip was for our wedding anniversary and we had bubbly in our room which we thought was a nice touch. Plenty on offer for breakfast for all tastes. We had requested a room with a view of the Alhambra and believed there would be two comfortable chairs to sit and look at this view in the evening as per the photographs on the hotel website. However our room, although nice , had a side view of the Alhambra and no comfy chairs only hard back chairs at the desk. Due to this being a special occasion we asked about the room, the staff kindly showed us two other rooms that we could move to between guests. Although they had direct view of the Alhambra there were no comfy chairs either so we decided to stay in our original room. We believe the picture on the website was of the suite which was slightly misleading. Overall lovely long weekend. Thank you

Location provided good walking access to the Alhambra, cathedral and dinner options. Room was clean and comfortable and a good value. Staff was very friendly.

Staff were very helpful and friendly, giving great advice on where to go/how to get about. We were only there for an overnight but were able to leave luggage before and after checking in/out which gave us plenty of time to enjoy Granada. Lovely little hotel, fairly easy to get to. We had hired a car and followed the hotel instructions on parking in the town centre and took a cab to the hotel. There's a taxi rank right next to the car park so that was easy and because the hotel is in the old medieval town the taxi was ideal. The cab driver knew exactly where to go. There's also a discount on parking that the hotel provide. Breakfast was good and opened a little earlier than usual for guests who needed it...we (along with most guests) were going to an early tour of the Alhambra (which is magnificent and can be seen from the hotel) so it was really helpful that they opened breakfast a bit earlier. All in all a lovely trip that was enhanced by a lovely little hotel and terrific staff.

We had a lovely apartment with a view of the Alhambra- the whole hotel has a charming historical air, the rooms are comfortable and well equipped. The staff were friendly and helpful throughout our stay. The location is excellent as a base to visit the Alhambra and the Albaicin, and there are many restaurants and shops nearby. We got around on foot, the train station is a comfortable half an hour walk away with many interesting sights along the way, a good option to consider if you travel light.

Just wonderful! Charming, historic place with lovely details in an excellent location to walk to everything. Delightful view of the Alhambra out our window, with a very comfortable bed and large bathroom. But the best part was the staff - Anna is amazing! She helped us get oriented, gave advice on local restaurants and sights, arranged tickets for a Zambra show, and more. Her colleague was similarly helpful in the mornings. Highly recommend!